Anonymous
map-marker Rowlett, Texas

To receive a refund on a Spirit Flight that was cancelled

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They refused to give us a full refund for the cancelled flight for my wife and I. They wanted to charge us $75 for each flight or $150 to get remaining amount. Cost was $367. The is robbery. We ended up having to pay for airport hotel, meals and flights on another airline next day to get home costing us over $900 more.
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User's recommendation: Never use CheapAir!

Lisa V Cqn

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Verified Buyer
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Verified Reviewer

Unable to serve subpoena

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Cheapair - Unable to serve subpoena
Cheapair - Unable to serve subpoena - Image 2
My ex-husband has been a CheapAir customer since 2013. I need his account records (flights, payment methods, etc). My divorce attorney has been attempting to have a subpoena served since September 2023. My attorney's process server just sent the following msg, "...We are getting nowhere with them. The location will not return our calls or respond to emails that we have sent. We are currently at an impasse." Not being able to serve a valid subpoena on a confirmed customer in an active divorce case is seems illegal. Please advise
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Cons:
  • No physical address means no way to subpoena records

Preferred solution: the ability to serve a valid subpoena and receive complete account details

Scott S Efw

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Verified Reviewer

Crooks

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Our flights were cancelled and they required us to pay $75 each to get our $367 back. That is called robbery. We paid Cheapair directly to book a flight with Spirit and because the flight was booked with their credit card Spirit would only credit their card
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Loss:
$150
Cons:
  • Crooks

Preferred solution: Full refund

User's recommendation: Never use them!

Lloyd L Dse

Refund flight

I buy a ticket confirmation 3ZEH20 flight to ghana travel Monday Jan 1 2024 Ticket number 125919****106/07
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Loss:
$2

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Perth, Western Australia

To see if I could cancel my flight booking as I thought as it was less than 24 hours it would be possibleAbsolutely no chance not impressed

Cheapair - To see if I could cancel my flight booking as I thought as it was less than 24 hours...
It was diabolical as I tried to explain that I dont believe their website is easy to Navigate especially for a 74 year old pensioner Trying to contact is near on impossible not one of their phone numbers can be reached from Australia
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User's recommendation: Don’t give them your money

Yohannes F Pla

Are very hard to communicate

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It is not very friendly. Theres no way you can make a phone call straight to you guys. and whatever happened to just a straight dialing in Easton talking to the customers chairs and thats whats the problem
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Preferred solution: I just wanted to change the flight date

User's recommendation: Give me a straight number so I can talk to the customer service

Veronica W Jgp

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Verified Reviewer

Question charge

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I never got an answer to the charges. I have several charges from cheap air and Id like to know what they are?
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Pros:
  • No help
Cons:
  • No help

Preferred solution: To speak to customer service regarding several charges?

User's recommendation: Not to use cheap air, no customer service

Sabine T Kdz

Need to change my flight dates

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I need some one to contact me 203706**** I need to change the date for my flight I been trying so hard to get some one its impossible
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Preferred solution: Change a date

User's recommendation: Don’t use it

Fatemah Xip
map-marker Lenexa, Kansas

When I tried to contact them to correct their own mistake to their system, I cannot speak to no one getting numbers where no one answers. I’m getting number for no one available. I was asked to pay an

I paid for a flight for today however your system put it in for tomorrow that's unacceptable. We need to change this like ASAP. I need to catch that 3 o'clock flight out of Kansas City Missouri to CVG.
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User's recommendation: *** no at this point

Samah A Nip

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Verified Reviewer

They are a scam

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They made a transaction on my account, and tgen send me an email that my flight is cancelled, and they dont response to phone call! The worst and the worst customer service!
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Loss:
$279

Preferred solution: Full refund

Miette Prd

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Verified Buyer
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Verified Reviewer
| map-marker West Roxbury, Massachusetts

My flight was changed but not by me

Cheapair - My flight was changed but not by me
My flight from Boston to Orlando was changed we were supposed to leave out of Boston at 9:44 an tomorrow and land in Orlando at 12:57 I am meeting my 8 month pregnant daughter and her 2 year old with the car seat and the carriage. This is unacceptable and will leave them stranded for 8 hours. My phone number is 617-817-****.
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Jon-Alexander K

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Verified Reviewer
| map-marker Grapevine, Texas

My flight is canceled

I was at DFW and I was told to check-in my carry-on. I said ok, tried using my apple pay, the person at told they cannot take apple pay. I did not have no other means to pay. And the flight left . Frontier airline from Dallas to Denver to Charlotte, nc 7/31/23. And now I'm stuck in Texas because I have no money to purchase another ticket to Charlotte, NC. Please help. Jon-Alexander Kwiagaye
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Loss:
$178
Pros:
  • Affordable
Cons:
  • Not able to call

Preferred solution: Full refund

Javonni Crv

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Killeen, Texas

Cancelation

Cheapair - Cancelation
I need help I bought 2 tickets yesterday for an emergency but was not able to go do I needed to cancel them. I wanted to make sure I got my money back.
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Mary Branum
Mary Branum

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Travon Azr

I have a question

About my reservation the date was wrong when I want to travel. I never got a confirmation email omg Im getting really upset with the hole process of this whole procedure trying to buy a ticket with you
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Loss:
$107

Preferred solution: I’m just trying to see if my parents went in because the travel date was wrong . It had August 6 and I want to travel August 30

User's recommendation: Some please help me

Sabine T Kdz

I need to make a change

I need to change my reservation how come it so hard to get someone to help me after I spend so much money.
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Preferred solution: Change the date

User's recommendation: Get someone on the phone

Klarida G

I received a email

I need to speak to someone about a flight I received a email for a flight on august 20 and I want to make sure that I have everything ready for my flight
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Preferred solution: A flight

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