Contact Cheapair Customer Service
Cheapair Phone Numbers and Emails
Toll-Free Number:
-
1 (800) 243-2724
Customer Service:
-
1 (818) 436-3320
Cheapair Emails:
bizdev@cheapair.com
comments@cheapair.com
help@cheapair.com
Cheapair Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Cheapair Customer Service Rating
4 out of 5
Contact Method Distribution
95% phone, 5% email
Most Popular Cheapair Phone Number
1 (800) 243-2724
Most Popular Cheapair Email Address
help@cheapair.com
Average Hold Time
00:01:31
Average Calls duration
6 minutes
Call Volume by Day
View full overview ›
Cheapair Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Cheapair Customer Service Rating | 4 out of 5 |
| Contact Method Distribution | 95% phone, 5% email |
| Most Popular Cheapair Phone Number | 1 (800) 243-2724 |
| Most Popular Cheapair Email Address | help@cheapair.com |
| Average Hold Time | 00:01:31 |
| Average Calls duration | 6 minutes |
| Overall Customer Sentiment | Mostly satisfied |
| Cheapair Live Agent Availability | 25% of callers successfully reach a real person |
| Common Reasons for Contact | Return/ replace, request for information and activation/ cancellation |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Customer Effort Score | High Effort |
| Prepare before the call to Cheapair | First and last name, order id or tracking number or email |
Call Volume by Day
How to Contact Cheapair?
Most Popular Number:
(800) 243-2724
| Total calls: 1 124 | Issues resolved: 49 | Last call: Jan 21, 2026 |
Contact Information
Cheapair Website:
Cheapair Help Center:
Corporate Office Address:
Cheapair
26707 West Agoura Road
Calabasas,
California
91302
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8 a.m. - 12 a.m. (EST)
Saturday: 9 a.m. - 9 p.m. (EST)
Sunday: 10 a.m. - 9 p.m. (EST)
Summary of Cheapair Customer Service Calls
1.6K
TOTAL
CALLS
CALLS
05:33
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Cheapair?
Return/ Replace Question:
- “Name correction”
- “To change the date of flight”
- “Need to change my return flight”
Request for Information Question:
- “Talk to someone about my rental car”
- “Inquiry”
- “Check my flight”
Activation/ Cancellation Question:
- “Cancel flight and request refund”
- “Cancel flight”
- “Cancel”
Payments and Charges Question:
- “Billing question”
- “Charges on my credit card”
- “Issue with payment”
Product/ Service Question:
- “Buy ticket”
- “I have credit from CheapAir that I haven't used. So, I want CheapAir to book a flight for me”
- “Kass city andtheSaints footballgame”
Refund Question:
- “My refund”
- “Unresolved refund request”
- “Refund”
Shipping and Delivery Question:
- “Flight delayed”
- “Not received itinerary confirmation for United flight on March 14”
- “Have not received any of my refunds”
Account Question:
- “Account deta”
- “I bought a ticket and my account was charged twice”
- “To see if account is paid off”
Staff Question:
- “Manager my trip”
- “Customer service”
- “Customer services”
Cards Question:
- “Declined card”
- “My credit card not going through”
- “Flight price on my credit card I rescheduled my flights”
Website/ Application Question:
- “Your site locked up on me and I can't pay for the seats on my”
Other Question:
- “Book room”
- “Flight schedule”
- “Booking #90162841”
Compare Cheapair Customer Service To
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Cheapair